TERMS AND CONDITIONS
Last Updated: 02 October 2026
These Terms and Conditions govern your use of the Logan Nathan website and related services.
The Website is owned and operated by Logan Nathan, operating in his personal capacity, with a principal business address at Level 22, 120 Spencer Street, Melbourne VIC 3000, Australia.
References to “Logan Nathan”, “we”, “us” or “our” in these Terms mean Logan Nathan.
By accessing or using the Website, purchasing a product from us, submitting information through the Website or using our online resources, you agree to these Terms.
If you do not agree with these Terms, please do not use the Website.
1. Scope of These Terms
These Terms apply to:
- logannathan.com.au;
- book.logannathan.com.au and other Logan Nathan subdomains that link to these Terms;
- articles, guides, assessments, reports and downloadable resources available through the Website;
- direct purchases made through the Website; and
- enquiries about, or access to, Logan Nathan’s consulting and advisory services.
Some products or services may also be subject to additional terms, an engagement letter, proposal, statement of work or other written agreement.
Where a separate written agreement applies and conflicts with these Terms, the separate agreement will take precedence for that particular product or service.
2. Use of the Website
You may use the Website for lawful personal or business purposes.
You must not:
- use the Website for unlawful, fraudulent or harmful purposes;
- attempt to gain unauthorised access to the Website, servers, systems or accounts;
- introduce viruses, malware or other harmful code;
- interfere with the security, operation or availability of the Website;
- use automated systems to excessively access or disrupt the Website;
- impersonate another person or provide deliberately false information;
- use the Website to distribute spam or unsolicited communications; or
- use the Website in a way that infringes another person’s rights.
We may restrict or block access where reasonably necessary to protect the Website, our users or our legal rights.
3. Intellectual Property
Unless otherwise stated, the Website and its original content, including articles, text, frameworks, graphics, designs, videos, reports, assessments, educational resources and other materials, are owned by or licensed to Logan Nathan and are protected by applicable intellectual property laws.
Third-party trademarks, images, quotations and other third-party material remain the property of their respective owners.
You may access and use Website content for your own lawful personal or internal business use.
Unless permitted by law or authorised by us in writing, you must not:
- reproduce or republish substantial Website content;
- sell, licence or commercially exploit our content;
- remove copyright, attribution or proprietary notices;
- systematically scrape or extract Website content;
- create commercial databases or datasets from Website content; or
- use protected Website content to train, develop or improve artificial intelligence or machine-learning models.
Nothing in these Terms restricts any use permitted by applicable copyright law, including applicable fair dealing rights.
You may share links to publicly available Website content and quote reasonable extracts with appropriate attribution.
4. General Information and Educational Content
Articles, guides, videos, assessments, reports, newsletters and other publicly available resources on the Website are provided for general information and educational purposes.
They are not intended to constitute legal, financial, accounting or other regulated professional advice.
Business, leadership, marketing, digital transformation and artificial intelligence content is general in nature unless Logan Nathan has been separately engaged to provide advice specifically for you or your organisation.
You should consider your own circumstances and, where appropriate, obtain specialist professional advice before acting on information published on the Website.
5. Assessments, Scores and Reports
The Website may provide assessments, questionnaires, maturity scores, reports, recommendations or similar tools, including assessments relating to artificial intelligence, business systems, workflows or organisational readiness.
These tools are intended to provide general guidance and help identify potential areas for further consideration.
Results depend on the information provided by you and may involve assumptions, automated processing or standardised scoring methods.
Assessment results:
- are indicative rather than definitive;
- do not guarantee a particular business outcome;
- should not be treated as a professional audit or certification;
- may not identify every issue affecting your organisation; and
- should not replace advice based on a detailed review of your circumstances.
6. Consulting and Advisory Services
Logan Nathan may provide consulting, advisory, coaching, workshops or related professional services in areas including strategy, leadership, artificial intelligence workflows, digital transformation and marketing.
The scope, deliverables, fees, payment terms, timing and other conditions for these services will normally be set out in a separate proposal, engagement agreement, statement of work or other written agreement.
Submitting an enquiry or booking an introductory or discovery call does not, by itself, create a consulting, advisory, fiduciary or other professional relationship.
No particular commercial, financial, productivity, marketing, artificial intelligence or business result is guaranteed unless expressly stated in a written agreement.
Business results can be affected by factors outside Logan Nathan’s control, including implementation decisions, personnel, technology, market conditions and third-party services.
7. Confidential Information and Enquiries
You should avoid submitting confidential, commercially sensitive or legally privileged information through general Website contact forms unless it is reasonably necessary for your enquiry.
Sending information through a general enquiry form does not, by itself, create a confidential, fiduciary or adviser-client relationship.
Where Logan Nathan is formally engaged to provide consulting or advisory services, confidentiality obligations will be governed by the applicable engagement agreement and relevant law.
Personal information submitted through the Website will be handled in accordance with our Privacy Policy.
8. User Submissions
Where you submit information, documents, responses, comments or other material through the Website, you confirm that:
- you are authorised to provide that material;
- providing it does not infringe another person’s rights; and
- it does not contain unlawful or malicious material.
You retain ownership of material that belongs to you.
You grant us the limited rights reasonably required to receive, process, store and use that material for the purpose for which you submitted it, including responding to enquiries, providing requested assessments or delivering agreed services.
Our collection and handling of personal information is governed by our Privacy Policy.
9. Artificial Intelligence
Artificial intelligence tools may be used in parts of Logan Nathan’s operations, content workflows or services.
Where AI is used, it is intended to support rather than replace appropriate human judgement and oversight.
Information about our approach to responsible AI use, including relevant principles and safeguards, is available in our AI Policy.
Where AI forms part of a specific consulting or client engagement, additional terms or disclosures may be included in the applicable service agreement.
10. Book Orders and Direct Purchases
Books and other products may be available for direct purchase through the Website.
When you place an order, you agree to:
- provide accurate and complete information;
- provide a valid delivery address where physical delivery is required; and
- pay the price and any applicable delivery charges shown at checkout.
Submitting an order does not necessarily mean that the order has been accepted.
We may decline or cancel an order where reasonably necessary, including where:
- a product is unavailable;
- payment cannot be processed;
- pricing or product information contains an obvious error;
- we reasonably suspect fraud or misuse; or
- we cannot lawfully fulfil the order.
If we cancel an order after payment has been received and no product has been supplied, we will refund the applicable amount paid.
Prices, currencies, taxes and delivery charges will be displayed or communicated before the purchase is completed where applicable.
11. Payments
Payments for direct Website purchases may be processed by third-party payment providers such as Stripe.
We do not store full payment card details on our own systems where those details are processed directly by the payment provider.
Your payment may also be subject to the payment provider’s terms and privacy practices.
You authorise the applicable payment provider to process the amount shown when you complete your transaction.
12. Delivery and International Orders
Delivery options and any estimated delivery timeframes for physical products will be displayed during checkout or otherwise communicated when you place an order, where applicable.
Delivery estimates are estimates only and may be affected by postal services, couriers, customs processes and events outside our reasonable control.
You are responsible for ensuring that your delivery details are correct.
For international orders, customs duties, import taxes, VAT, clearance fees or similar destination-country charges may apply. Unless stated otherwise at checkout, these charges are the responsibility of the recipient.
Nothing in this section limits rights you may have where goods are not supplied within a timeframe required by applicable consumer law.
If a product arrives damaged, incorrect or does not arrive, please contact us so we can investigate and provide any remedy required by applicable law.
13. Purchases Through Third-Party Retailers
Books or other products may also be available through Amazon or other independent retailers or distributors.
Where you complete a purchase directly with a third-party retailer, your purchase is between you and that retailer and is subject to the retailer’s terms, payment arrangements, delivery policies and returns processes.
We are not responsible for the operation of independent third-party retail platforms.
Nothing in this section limits any rights you may have directly against Logan Nathan under applicable law.
14. Returns, Refunds and Consumer Rights
Our products and services come with rights and guarantees that may apply under the Australian Consumer Law and other applicable consumer protection laws.
Nothing in these Terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, re-performance, refund, cancellation or compensation where a product or service does not meet applicable consumer guarantees.
We are not required to provide a refund solely because an Australian customer changes their mind or makes an accidental purchase where no statutory right to a refund applies.
However, customers in other countries may have mandatory cancellation, withdrawal or refund rights under their local consumer laws. Where those laws apply and cannot legally be excluded, those rights will continue to apply.
We do not impose a fixed 14-day deadline on claims relating to faulty, damaged, incorrect or otherwise non-compliant goods where doing so would restrict your statutory rights.
If you have a problem with a direct Website purchase, please contact logan@logannathan.com.au with your order details, proof of purchase where available and a description of the issue.
15. Third-Party Websites and Services
The Website may contain links to third-party websites, platforms, software or services.
These links are provided for convenience or reference and do not necessarily indicate endorsement.
Third-party websites and services operate under their own terms, privacy policies and practices.
To the extent permitted by law, Logan Nathan is not responsible for the availability, security, content or operation of independent third-party services.
You should review the relevant third-party terms before using those services.
16. Privacy and Cookies
We collect and handle personal information in accordance with our Privacy Policy.
The Website may also use cookies and similar technologies for functionality, analytics and other permitted purposes.
Where applicable law requires consent before non-essential cookies or similar technologies are used, we will seek that consent through the Website’s available consent mechanisms.
Further information should be provided in our Privacy Policy and any applicable Cookie Policy.
17. Website Availability and Accuracy
We aim to keep the Website accurate, useful and available, but we do not guarantee that:
- the Website will always be available or uninterrupted;
- every feature will remain available;
- Website content will always be complete or error-free; or
- information will remain current indefinitely.
We may update, suspend, remove or change Website content or features where reasonably necessary.
This does not affect any rights relating to products or services you have already purchased.
18. No Guarantee of Results
Examples, case studies, testimonials, frameworks, strategies and other results discussed on the Website are provided for informational purposes.
Past performance or the experience of another person or organisation does not guarantee the same outcome for you.
Your results may vary depending on your circumstances, resources, implementation, industry, team, technology and external market factors.
Any specific commitments made as part of a paid client engagement will be governed by the applicable written agreement.
19. Limitation of Liability
Nothing in these Terms excludes or limits any liability, consumer guarantee, right or remedy that cannot lawfully be excluded or limited.
Subject to those rights, and to the fullest extent permitted by law, Logan Nathan is not responsible for loss arising solely from:
- reliance on general Website information without obtaining advice appropriate to your circumstances;
- your misuse of the Website;
- unauthorised access caused by circumstances outside our reasonable control;
- independent third-party websites, platforms or services; or
- events outside our reasonable control.
To the extent permitted by law, we exclude liability for indirect or consequential loss that was not reasonably foreseeable.
Where applicable law permits liability for a product or service to be limited, any limitation will apply only to the extent permitted by that law.
Liability relating to a consulting or advisory engagement may be further addressed in the specific written agreement governing that engagement.
20. Events Outside Our Reasonable Control
We will not be responsible for delay or failure to perform an obligation where the delay or failure results from circumstances outside our reasonable control, such as major service outages, natural disasters, government action, industrial action, transport disruption or failures of third-party infrastructure.
This section does not remove any consumer rights or other legal rights that cannot lawfully be excluded.
21. International Users
The Website can be accessed from countries outside Australia.
These Terms are intended to operate internationally, but laws may differ between jurisdictions.
If mandatory consumer protection or other laws in your country apply to your use of the Website or purchase and cannot lawfully be excluded by contract, those rights are not affected by these Terms.
You are responsible for complying with laws applicable to you when accessing or using the Website.
22. Age and Capacity
You must have the legal capacity to enter into a contract when making a purchase or entering into a paid engagement through the Website.
If you are under the age at which you can legally enter into a contract in your jurisdiction, a parent or legal guardian must make or authorise the relevant purchase or engagement where required by law.
This does not prevent younger users from accessing ordinary publicly available educational content where lawful.
23. Changes to These Terms
We may update these Terms from time to time to reflect changes to the Website, our products, our services or applicable laws.
The latest version will be published on this page with an updated revision date.
Changes will generally apply from the date the revised Terms are published.
We will not use changes to these Website Terms to retrospectively remove accrued rights or materially change an existing paid engagement where doing so would be unlawful.
Where a separate written agreement applies to an existing client engagement, changes to that agreement will be governed by its own variation provisions.
24. Resolving Disputes
If you have a concern relating to the Website, a direct purchase or these Terms, please contact us first so we can try to resolve the matter promptly and in good faith.
Nothing in this section prevents either party from exercising a legal right, seeking urgent relief or using a consumer complaint or dispute-resolution process available under applicable law.
25. Governing Law and Jurisdiction
These Terms are governed by the laws of Victoria, Australia and applicable Commonwealth laws of Australia.
Subject to any mandatory rights available to you under applicable law, you and Logan Nathan submit to the non-exclusive jurisdiction of the courts of Victoria, Australia and courts entitled to hear appeals from those courts.
Nothing in this section prevents a consumer from relying on mandatory rights or remedies available under the laws of their country where those rights cannot lawfully be excluded.
26. Severability
If any part of these Terms is found to be invalid, unlawful or unenforceable, that part will be read down or removed to the minimum extent necessary.
The remaining provisions will continue to apply.
27. Entire Agreement
For Website use and direct Website purchases, these Terms, together with any policies or additional terms expressly incorporated into them, form the agreement between you and Logan Nathan regarding that use or purchase.
For consulting, advisory or other separately contracted services, the applicable proposal, engagement agreement, statement of work or other written agreement may contain additional or overriding terms.
28. Contact
If you have questions about these Terms, a direct purchase or your use of the Website, please contact:
Logan Nathan
Level 22, 120 Spencer Street
Melbourne VIC 3000
Australia
Email: logan@logannathan.com.au