PRIVACY POLICY

Last Updated: 02 October 2026

Logan Nathan respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, when we may share it, and the choices and rights available to you.

For the purposes of this Policy, “Logan Nathan”, “we”, “us” and “our” refer to Logan Nathan operating in his personal capacity.

Contact details

Logan Nathan
Level 22, 120 Spencer Street
Melbourne VIC 3000
Australia

Email: logan@logannathan.com.au

Where applicable, we comply with the Privacy Act 1988 (Cth) and other privacy and data protection laws that apply to our activities. Additional rights may apply to people in other jurisdictions, including the European Economic Area (EEA) and United Kingdom.

1. Scope of This Policy

This Privacy Policy applies to personal information collected through:

logannathan.com.au;
book.logannathan.com.au and other Logan Nathan websites or subdomains that link to this Policy;
contact, enquiry and booking forms;
assessments, questionnaires and reports;
newsletter and marketing sign-ups;
direct book and product purchases;
consulting and advisory enquiries;
client communications; and
other interactions with Logan Nathan.

In this Policy, these websites and online services are collectively referred to as the Website.

Third-party websites and retailers have their own privacy practices and are not covered by this Policy.

2. Personal Information We Collect

The personal information we collect depends on how you interact with us.

It may include:

Contact and identification information

name;
email address;
telephone number;
organisation or company name;
job title or role, where provided;
country or general location; and
other information you choose to provide.

Enquiry and consulting information

When you contact Logan Nathan about consulting, speaking, workshops or other services, we may collect:

information about your organisation;
business challenges, priorities or objectives;
information included in messages or enquiries;
appointment or meeting details; and
correspondence with you.

You should avoid providing sensitive personal information unless it is reasonably necessary for your enquiry or engagement.

Assessment information

If you complete an assessment, questionnaire or self-assessment tool, such as an AI or business readiness assessment, we may collect:

your answers;
information about your organisation, systems, processes or team;
assessment scores or results;
recommendations generated from your responses; and
your contact details if you ask us to send or discuss your results.

Book and purchase information

If you purchase a book or other product directly from us, we may collect:

name;
email address;
billing and delivery address;
products ordered;
order value;
transaction status;
delivery information; and
related customer service communications.

Payment card information is processed by our payment provider, such as Stripe. We do not ordinarily receive or store your full payment card number.

Marketing information

If you subscribe to communications, we may collect:

name;
email address;
subscription preferences;
engagement with emails, where available; and
records of consent or unsubscribe requests.

Technical and usage information

When you use the Website, certain information may be collected automatically, including:

IP address;
browser and device information;
operating system;
pages viewed;
referring website;
approximate location derived from technical information;
date and time of visits;
interactions with Website features; and
cookie and analytics identifiers.

Some technical information may constitute personal information or personal data under applicable privacy laws.

3. How We Collect Personal Information

We may collect personal information:

directly from you when you submit a form;
when you complete an assessment;
when you subscribe to communications;
when you purchase a product;
when you contact us by email, telephone or other communication;
during consulting or client engagements;
automatically through cookies, analytics and similar technologies; or
from third parties where permitted by law.

Where practical, you may browse publicly available Website content without identifying yourself.

4. Why We Use Personal Information

We may use personal information to:

respond to enquiries;
communicate with you;
provide assessments, reports or recommendations;
arrange meetings or discovery calls;
understand potential consulting requirements;
provide consulting, advisory or related services;
process and fulfil direct purchases;
arrange product delivery;
process payments and transaction records;
provide customer support;
send requested information or resources;
manage newsletter subscriptions;
send marketing communications where permitted;
improve the Website, content and user experience;
analyse Website performance and usage;
maintain the security and integrity of our systems;
prevent fraud or misuse;
maintain business and financial records;
establish, exercise or defend legal rights; and
comply with applicable legal obligations.

We will not use personal information for an unrelated purpose where doing so would be inconsistent with applicable privacy law.

5. Assessments, Scoring and Automated Processing

The Website may provide assessments, questionnaires, maturity scores or reports based on information you provide.

Some assessment results may be generated or calculated automatically using predetermined rules, software or artificial intelligence.

These tools are intended to provide general guidance. They are not intended to make legally binding or similarly significant decisions about you.

Where applicable law provides rights relating to automated decision-making or profiling, those rights will be respected.

Information provided for an assessment will be used to:

calculate or generate your results;
provide the assessment or report you requested;
understand areas in which you may require assistance;
improve the assessment and related services; and
communicate with you about your results where requested.

Completing an assessment does not automatically subscribe you to ongoing marketing communications.

Where consent is required for marketing, we will obtain it separately.

6. Consulting and Client Information

If you engage Logan Nathan for consulting, advisory, workshops or other professional services, we may process personal information reasonably necessary to:

evaluate and establish the engagement;
communicate with relevant client contacts;
deliver agreed services;
organise meetings and workshops;
manage invoices and payments;
maintain project and business records; and
meet legal, accounting and contractual requirements.

Additional confidentiality or data-handling terms may apply under the relevant proposal, engagement agreement or other client contract.

7. Book Orders and Payments

For purchases made directly through our Website, we use customer and order information to:

process and confirm orders;
receive payment;
arrange delivery;
communicate about an order;
manage refunds or customer service issues; and
maintain transaction and financial records.

Payments may be processed by Stripe or another payment provider disclosed at checkout.

Payment providers process payment information under their own privacy policies and security arrangements.

If you purchase a Logan Nathan book through Amazon or another independent retailer, that retailer collects and processes your information under its own privacy policy. We do not control the retailer’s privacy practices.

8. Marketing Communications

We may send newsletters, updates, resources or other marketing communications where:

you have requested them;
you have consented to receive them; or
another lawful basis permits us to do so.

You can unsubscribe at any time using the unsubscribe option included in marketing emails or by contacting us.

Unsubscribing from marketing does not prevent us from sending communications that are reasonably necessary to:

fulfil an order;
provide an assessment you requested;
respond to an enquiry;
administer a client engagement; or
meet legal or contractual obligations.

We may retain limited information about an unsubscribe request so that we can continue to honour your preference.

9. Cookies and Analytics

The Website may use cookies and similar technologies to:

make the Website function correctly;
remember preferences;
understand Website performance;
measure traffic and usage;
improve content and navigation; and
support other Website features.

Cookies may include:

strictly necessary cookies, required for the Website to operate;
functional cookies, which support preferences and Website features;
analytics cookies, which help us understand how the Website is used; and
other optional technologies where enabled.

Where applicable law requires consent before optional cookies are placed or accessed, we will request that consent through the Website’s cookie controls.

You can also manage cookies through your browser settings, although disabling certain cookies may affect Website functionality.

Further information about the cookies and technologies currently used on the Website should be provided in our Cookie Policy.

10. Service Providers

We may use trusted third parties to help operate the Website and provide our services.

These may include providers of:

website hosting and infrastructure;
website forms;
cloud storage;
email and communications;
newsletter and email marketing;
analytics;
payment processing;
bookkeeping and accounting;
delivery and fulfilment;
scheduling and video conferencing;
customer relationship management;
security and technical support; and
artificial intelligence or software tools used to support authorised business activities.

These providers may process personal information only to the extent reasonably necessary to provide their services or as otherwise permitted by applicable law.

Where appropriate, we take reasonable steps to select providers that maintain suitable privacy and security protections.

11. Artificial Intelligence and Personal Information

Artificial intelligence tools may be used to support certain Website features, assessments, content workflows or professional services.

Where personal information is processed using AI, we aim to:

use only information reasonably necessary for the relevant purpose;
avoid providing unnecessary sensitive information;
maintain appropriate human oversight where warranted;
review AI-generated outputs where appropriate; and
apply appropriate privacy and security safeguards.

We do not intentionally use personal information collected through the Website to train our own general-purpose AI model.

Where third-party AI services are used, information is handled in accordance with the relevant service arrangements and applicable privacy requirements.

12. When We May Share Personal Information

We may disclose personal information:

to service providers assisting us with the purposes described in this Policy;
to payment processors and financial service providers;
to delivery or fulfilment providers where required to complete an order;
to professional advisers such as accountants or legal advisers;
where you have authorised or requested the disclosure;
where reasonably necessary to protect our rights, systems or users;
in connection with a legal claim or dispute; or
where disclosure is required or authorised by law.

We do not sell personal information.

13. Overseas Processing and International Transfers

Some service providers we use may operate, store information or allow information to be accessed from countries outside Australia.

As a result, personal information may be processed outside Australia.

Where applicable privacy laws impose requirements on international transfers, we take reasonable steps to use appropriate safeguards.

Depending on the circumstances, these safeguards may include:

contractual protections;
recognised adequacy mechanisms;
approved contractual clauses; or
other lawful transfer mechanisms.

The countries involved may vary depending on the technology or service provider being used.

If you would like further information about an overseas provider relevant to your personal information, you may contact us.

14. How We Protect Personal Information

We take reasonable administrative, technical and organisational measures designed to protect personal information against:

loss;
misuse;
interference;
unauthorised access;
modification; and
disclosure.

Measures may include access controls, secure systems, encryption where appropriate and limiting access to people who reasonably require the information.

However, no internet transmission, electronic storage system or Website can be guaranteed to be completely secure.

15. Data Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected or as required for legitimate business, tax, accounting, contractual or legal purposes.

Retention will depend on the type of information.

For example:

enquiry information is retained while reasonably necessary to manage the enquiry and related follow-up;
assessment information is retained while needed to provide, discuss or improve the assessment and related services;
client information may be retained during the engagement and afterwards where reasonably required for business records, disputes or legal obligations;
order and transaction records may be retained for applicable accounting, tax and legal record-keeping periods;
marketing information may be retained while you remain subscribed, with limited suppression information retained after you unsubscribe where necessary to honour your preference; and
analytics information is retained in accordance with the settings and retention periods of the relevant analytics systems.

When personal information is no longer reasonably required, we will take reasonable steps to delete, destroy or de-identify it where appropriate.

16. Accessing and Correcting Your Information

Retention will depend on the type of information.

For example:

enquiry information is retained while reasonably necessary to manage the enquiry and related follow-up;
assessment information is retained while needed to provide, discuss or improve the assessment and related services;
client information may be retained during the engagement and afterwards where reasonably required for business records, disputes or legal obligations;
order and transaction records may be retained for applicable accounting, tax and legal record-keeping periods;
marketing information may be retained while you remain subscribed, with limited suppression information retained after you unsubscribe where necessary to honour your preference; and
analytics information is retained in accordance with the settings and retention periods of the relevant analytics systems.

When personal information is no longer reasonably required, we will take reasonable steps to delete, destroy or de-identify it where appropriate.

17. Additional Rights for EEA and UK Individuals

If the EU General Data Protection Regulation (GDPR) or UK GDPR applies to our processing of your personal information, you may have additional rights, subject to the conditions and exceptions under those laws.

These may include the right to:

access your personal information;
correct inaccurate information;
request deletion of information;
restrict certain processing;
receive certain information in a portable format;
object to certain processing;
withdraw consent where processing is based on consent; and
exercise rights relating to certain automated decision-making.

Depending on the processing activity, the legal basis on which we process your information may include:

your consent;
performance of a contract with you;
taking steps at your request before entering into a contract;
compliance with a legal obligation; or
our legitimate interests, where those interests are not overridden by your rights and interests.

Withdrawing consent does not affect processing that was lawful before consent was withdrawn.

Some rights are not absolute. For example, we may need to retain information where required by law or where reasonably necessary to establish, exercise or defend legal claims.

Where EU or UK privacy law applies, you may also have the right to complain to the relevant data protection authority in your jurisdiction.

18. Rights in Other Countries

Privacy and consumer laws differ around the world.

Depending on where you live and how you interact with us, you may have additional rights under privacy laws applicable in your jurisdiction.

Where such laws apply to us, we will respect the rights and obligations they provide.

You may contact us if you would like to exercise an applicable privacy right.

19. Children and Young People

The Website is primarily intended for adults, business users, readers and professionals.

Some books, educational content or programs may also be relevant to students or younger audiences.

We do not knowingly seek to collect personal information from children where parental or guardian consent is required by applicable law.

Where personal information relating to children or young people is required for a school, educational or other organised program, appropriate information and consent arrangements should be used where required.

If you believe a child has provided personal information to us inappropriately, please contact us.

20. Sensitive Information

We generally do not need sensitive personal information through ordinary Website forms.

Please avoid providing information about matters such as health, racial or ethnic origin, religious beliefs, political opinions, sexual orientation, criminal history or other sensitive matters unless it is genuinely necessary for your interaction with us.

If we receive sensitive information that we did not request and do not reasonably need, we may delete or de-identify it where appropriate.

21. Data Breaches

If we become aware of a suspected loss, unauthorised access or disclosure of personal information, we will take reasonable steps to investigate and respond to the incident.

Where applicable law requires notification to affected individuals, regulators or other authorities, we will make those notifications as required.

22. Third-Party Websites

The Website may contain links to third-party websites, including retailers, social media platforms and other services.

Once you leave our Website, the collection and handling of personal information is governed by the third party’s privacy practices.

We encourage you to review the relevant privacy policy before providing personal information to another organisation.

23. Privacy Enquiries and Complaints

If you have a question, request or concern about your privacy or this Policy, please contact:

Logan Nathan
Level 22, 120 Spencer Street
Melbourne VIC 3000
Australia

Email: logan@logannathan.com.au

Please provide enough information for us to understand and investigate your concern.

We will consider privacy complaints in good faith and aim to respond within a reasonable period.

If a privacy law applying to us gives you the right to escalate a complaint to a regulator or supervisory authority, you may also exercise that right.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

the Website;
our products or services;
the technologies we use;
our privacy practices; or
applicable laws.

The latest version will be published on the Website with the updated date shown at the top of the Policy.

We encourage you to review this Policy periodically.

25. Contact

For privacy enquiries, access or correction requests, complaints or questions about this Policy, contact:

Logan Nathan
Level 22, 120 Spencer Street
Melbourne VIC 3000
Australia

Email: logan@logannathan.com.au